Got a user that gets no right-click pop-up menu when inside a module. Gets the pop-up menu in the DOORS explorer and also in non-DOORS applications. Have re-installed DOORS.
llandale - Fri Jun 24 10:49:01 EDT 2011 |
Re: No Module Pop-up menu |
Re: No Module Pop-up menu llandale - Thu Jun 30 18:01:12 EDT 2011 There...did that help? Paul Miller Melbourne, Australia |
Re: No Module Pop-up menu SystemAdmin - Thu Jun 30 19:25:12 EDT 2011 Paul Miller Melbourne, Australia |
Re: No Module Pop-up menu llandale - Sun Jul 03 16:03:52 EDT 2011 I probably could have been more helpful but then again you may have already gone down the following path. To state the bleeding obvious - this being an exceptional event, a process of logical elimination is required - that is, given that the DOORS client apparently installs and works fine on the vast majority of PC's, what makes this particular users PC different from the rest? When a peripheral like a mouse or keyboard is used, it sets up an interrupt that passes data to the currently focused windows application, so for some weird reason, the RH mouse click event is being blocked when a DOORS module is open, or it is actually opening but is hidden behind the formal module (clutching at straws now, but DOORS 5v2 did have this problem with one of it's dialogues as I recall but that was a DOORS bug). Maybe the user has a strange mouse\track pad with equally weird drivers, weird config settings. Could another application be fouling with DOORS? Restart the PC, launch DOORS with no other apps open, see what happens. Is this user using a PC that is out of the ordinary? Maybe a non standard corporate SOE, an O\S platform that has had all manner of customisations made to its environment and so on. Has the company considered the option of offering early retirement for this user - that would solve the problem!! Bit of a needle in the haystack. Good luck! Paul Miller Melbourne, Australia |
Re: No Module Pop-up menu Some questions, but no answers... Does this happen with another user in the same module on the same physical machine? Does this happen with the same user on another physical machine? Can you isolate it to user, machine, or module, or a specific combination? Is the user a keen DXLer? Could there be a rogue dxl script running that has done something weird? If you wanted to write a script to achieve this, could you? Hazel |
Re: No Module Pop-up menu Wouldn't have been such a pain had I known it was a pane.
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Re: No Module Pop-up menu llandale - Tue Jul 05 17:41:45 EDT 2011
I hope you confiscated their mouse after lunch. Tony Goodman, Smart DXL Limited |